259 Reviews Found
Business Response
Hello, we are glad we could help! We hope to see you soon!
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Confirmed Service Customer
Thought an hour and 25 minutes was a little long for an oil change and tire rotation.
David L.
HOLYOKE
Business Response
Hello, thank you for your kind words and this wonderful review! Thank you again for leaving us this response!
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Business Response
Hi, thank you for the high star rating! We hope you have a great day!
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Confirmed Service Customer
There's a consistent, inconsistency at Bob Pion. The information relayed when scheduling an appointment is always incorrect or inadequate. I'm not now nor ever have I been a valued customer. Constant inconvenience. These last 3 interactions resulted in complete disregard for the inconvenience of having a vehicle readily available "loner" and I was put in an unsafe situation being made to drive on an emergency tire "donut" when I had to meet medical needs for my baby in Connecticut. Noone seemed to care and I am locked into a bogus 7 year tire warranty which will inevitably keep me going back to the dealership. What a terrible decision to buy a vehicle there.
Karen B.
SPRINGFIELD
Business Response
We appreciate you taking time to let us know about your experience. It appears that the nature of your experience does not reflect our dedication to customer satisfaction. Your concerns are very important to us and we would like to learn more. Please contact us directly so we can address and remedy your concerns.
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Confirmed Service Customer
i brought my truck in to bob pion gmc because my 2022 gmc canyon elevation display was randomly turning off. and on you guys did something to the software??? it was called zapping? i think? i did a factory reset as suggested and i am now using only samsung usb cables as suggested and my truck display now works great android auto now work great to, thanks everyone. don't need to use cell phone for directions now
Michael R.
CHICOPEE
Business Response
Thank you for taking the time to write this review. Our highest priority is satisfying our guests and we are delighted to know that our team made sure your concern was addressed properly. We look forward to working with you again and if there are other things you need assistance with, do not hesitate to contact us. Thank you and take care!
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Business Response
Thank you for taking the time to share your experience with us! Our team will be so happy to hear you enjoyed working with them. We're looking forward to assisting you again in the future. Take care!
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Confirmed Service Customer
Pleased with Serice Drpartment and Rob Pion involvement
Anthony P.
FEEDING HILLS
Business Response
Thank you so much for taking the time to let us know how pleased you are with your experience! Feedback from you is one way we know we are achieving our goals. Let us know if we can assist you again!
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Confirmed Service Customer
Went in for an oil change and they alerted me of my very dirty air filters also quick friendly service. Joe is great!
Trisha C.
WESTFIELD
Business Response
Thank you for taking the time to share your experience with us! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!
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Confirmed Sales Customer
I walked In and walked out with a brand new 2024 Buick Envista. Paul was an amazing sales man and Chris in finance was also great! Thank you both for making this experience AMAZING
Tasha B.
PITTSFIELD
Business Response
Thanks for highlighting our staff who helped make this such a great experience! We will be sure to pass along your compliments. We are always more than happy to assist you if anything else comes up. Take care!
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Business Response
It is great to hear everything was done quickly and to your satisfaction! We can't wait to see you again, have a great day.
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Confirmed Service Customer
Great people, and i like that atmosphere there!
Jeffrey G.
WEST SPRINGFIELD
Business Response
Hi there, we are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit!
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Confirmed Service Customer
I had the oil changed and tire rotation on my 2023 GMC Terrain and I was only at the dealership for 45 minutes. I was very pleased with not only the convenience of scheduling this service via the My GMC App also Neal at the service desk was courteous and professional.
Gerald F.
CHICOPEE
Business Response
Thank you for choosing Bob Pion Buick-GMC, INC. as your first choice for all your automotive needs! If you have any further questions, please give us a call. We're always happy to help!
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Confirmed Service Customer
Appointment on time and excellent. Professional and accommodating staff.
Susan B.
BREWSTER
Business Response
Hello, thank you for your kind words and this wonderful review! Please don't hesitate to reach out to us if there's anything more we can do!
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Business Response
Hello, thank you for your kind words and this wonderful review! We hope to be of service to you again in the future. Best wishes, Bob Pion Buick-GMC, INC.
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Confirmed Service Customer
Had my car scheduled for an oil change brought it to the deal the evening before the appointment and they were actually able to do it while I waited about 1 hour...Was very pleased
Stephen L.
CHICOPEE
Business Response
Thank you so much for taking the time to let us know how pleased you are with your experience! Feedback from you is one way we know we are achieving our goals. Let us know if we can assist you again!
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Business Response
Hello, we're happy to hear you had such a positive experience with our team! Please don't hesitate to reach out if there's anything additional we can do for you.
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Confirmed Service Customer
Was there on the 17th for multiple reasons . I was told I was all set and to see Nancy to pay . She said see you in the fall . Well I got home to discover that the inspection sticker was not done. Called and they told me to come back . Went back to a miscommunication. They thought I meant the sticker for next oil change and I said no the inspection sticker. Waited while someone went into check why it wasn’t put on and then he came back to tell me the reason was because the machine was down . It would have been nice to be told that before I left the first time. Not sure who should have relayed this to me but it should have been. I would not have had to drive back the second time for nothing . I was told to come back on Monday at 2:00 and I was out of the there in 45 minutes which was better than expected. Hopefully going forward if something is not completed during the appointment it gets relayed to the customer. I would have preferred to know the first time and then reschedule the inspection sticker appointment.
Kelly B.
CHICOPEE
Business Response
We would like to thank you for sharing this review. We appreciate your feedback as it helps us grow as a dealership. We will be sharing your comments with our team and we encourage you to contact us if you would like to further discuss your visit.
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Business Response
Hi there! We're so happy we were able to help you out! Until the next time we meet, take care!
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Business Response
Hi, thank you for the high star rating! We hope you have a great day!
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Confirmed Service Customer
Very Happy with the services I receive from Bob Pion Dealership! The staff is very pleasant and helpful!
Candace C.
CHICOPEE
Business Response
Thank you so much for taking the time to let us know how happy you are with your experience! Feedback from you is one way we know we are achieving our goals. Let us know if we can assist you again!